Daisy C.

Senior Director Client Partner and Global Service Delivery @Sutherland

North York, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2022 — Present

Senior Director Client Partner and Global Service Delivery @Sutherland

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Toronto, ON, CA

EDUCATION

1999 — 2003

Assumption College

Communication

SKILLS

Employee EngagementLeadershipBpoAccount ManagementBusiness Process Outsourcing (Bpo)Team ManagementPeople ManagementCoachingCrmCustomer SatisfactionWorkforce ManagementChange ManagementQuality AssuranceOperations ManagementProcess ImprovementManagementPerformance ManagementCustomer ExperienceBusiness DevelopmentCustomer Relationship Management (Crm)Contact CentersStrategyCall CentersEmployee RelationsProject ManagementVendor ManagementPeople DevelopmentAnalysisTelemarketingOutsourcingCall CenterProgram ManagementLead GenerationTeam LeadershipBusiness AnalysisTechnical SupportTrainingService DeliveryStrategic PlanningRecruiting

ABOUT DAISY C.

I am a dynamic and innovative senior executive with over 22 years of experience driving operational success for leading marquee accounts, including Fortune 500 Companies such as AT & T, DIRECTV, and Microsoft. My expertise lies in business process operations, client services, talent development, change management, and strategic leadership. Throughout my career, I have consistently demonstrated the ability to improve efficiency, profitability, and customer service while fostering strong client relationships. Bringing a witty and confident approach to my work, I thrive in high-pressure situations and love finding innovative solutions. My goal is to continue making a significant impact in the work that I do and contribute to the success of organizations through strategic account management and process optimization. Looking to connect and collaborate with like-minded professionals in the field. Let\'s connect to explore how we can mutually benefit from each other\'s experience and expertise.

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Daisy C. — Senior Director Client Partner and Global Service Delivery at Sutherland in North York, ON, CA | Unifers