Cyril Mariano

WORK HISTORY

EDUCATION

SKILLS

ABOUT CYRIL MARIANO

Degreed operations manager with 10 years of experience in customer service, operations management, people management. Expert manager specializing in identifying areas of efficiency for key processes, improving workflow, and training employees focusing always on the client or customer experience.Operations Manager | People ExperienceEmail: c••••••••@gmail.comExpert operations manager with a focus on process flow and improvement accomplished through data analysis, performance management, and training.Main core competencies/strengths• Operations Management• People Management• Process Flow• Process Improvement• Training• Performance Management• Data Analysis• Customer Support Operations• IT Logistics• Inventory Management• People Operations• ServiceNow• Event ManagementSuccessfully transformed various team processes with the goals of identifying gaps and areas of efficiency resulting in reduced completion times to complete tasks. Areas include billing or invoicing management, event management, inventory management, and task management via ServiceNow.Led a team of 20+ technicians successfully improving performance and metrics resulting in higher output of work in a reduced amount of time.Generated effective dashboards via ServiceNow that are actively used to monitor active team work, aging team tickets, and closures by time period.