Cynthia McElveen
Legal Claims Specialist Claims Claims and Litigation Department @Frontdoor, Inc.
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WORK HISTORY
Legal Claims Specialist Claims Claims and Litigation Department @Frontdoor, Inc.
Authorizer / Real Estate Service Resolution Specialist/Legal Claims Specialist Began as an Authorizer, responsible for approving repair and replacement requests for covered systems and appliances while ensuring compliance with contract terms.Negotiated pricing and service terms with contractors, balancing cost efficiency with customer satisfaction.Communicated effectively with customers to explain non-covered claims, demonstrating empathy and professionalism in potentially sensitive situations.Promoted to Real Estate Service Resolution Specialist in recognition of strong performance and problem-solving skills.Researched and resolved escalated service issues submitted by Account Executives, providing accurate and timely resolutions to support client relationships.Consistently applied analytical skills, attention to detail, and clear communication to improve the service experience for both customers and real estate partners.Prompted to Legal Claims Specialist. Reply to inquiries submitted via regulatory and government agencies as well as answer legal demands.
EDUCATION
Midlands Technical College
Nursing, Nursing Practice
ABOUT CYNTHIA MCELVEEN
Dedicated customer service professional with 10+ years of experience delivering outstanding support, creative problem-solving, and peer training. Recognized for fostering teamwork, motivating colleagues, and consistently exceeding expectations. Skilled at building positive, lasting customer relationships while also identifying opportunities to drive growth and new sales. Thrives in fast-paced environments, embracing challenges with a proactive and solutions-oriented approach.
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