Cody Simmelink

Senior Manager Program Management - Customer Trust @Amazon

Kennewick, WA, US

My current scope of work includes the strategy and development of the mechanisms utilized to detect complex customer concerns that may negatively impact their trust in the Amazon brand, Amazon\'s devices, digital services, Alexa. Specific focus is aligned to customer privacy, security, product safety, and maintaining regulatory requirements.Scope and deliver complex, business critical programs end-to-end and drive and shape the overall program’s strategy and roadmap.Define business and systems requirements working with internal and external customers.Define and execute the project plan from design to release, securing resources, and managing implementation.Clearly communicate goals, roles, responsibilities, and desired outcomes.Liaise with all departments including technical teams to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables.Support partner teams to refine processes and increase efficiency in line with program objectives.Engage with stakeholders across multiple geographies and time zonesMake appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.Managing multiple internal and external, cross functional and remote stakeholders.Develop change processes associated with program rollout and ongoing support.Track delivery against program objectives and implement proposals to improve program services and efficiencies.

Columbia Basin College

Project Management

Kamiakin HS

High School, Mathematics, Business