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Crystal January
Partner Director @Acquia
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WORK HISTORY
Partner Director @Acquia
EDUCATION
Texas State University
BA in International Studies, Concentration in International Business
SKILLS
ABOUT CRYSTAL JANUARY
I am a strategic SaaS leader who builds at the intersection of customer experience, digital operations, and scalable education. I don\'t just lead programs, I build cost-efficient systems that remove friction, accelerate adoption, and drive predictable revenue growth.I am often brought in to solve for ambiguity, turning raw customer insights into operationalized strategies. My strength lies in seeing the gaps others miss, aligning cross-functional teams, and executing with a blend of high-level vision and hands-on precision.Core Areas of Impact- Scaling CX Operations: Building hyper-scalable, low-touch onboarding experiences that reduce support volume and increase customer self-sufficiency- Strategic M&A Support: Partnering with senior leadership during due diligence to position education and digital engagement as key growth levers- GenAI Innovation: Pioneering the use of AI to automate education delivery and personalize in-app experiences for better customer outcomes- Transformational Leadership: Leading global teams through change with a focus on empathy, clarity, and rigorous operational standards.I thrive in high-visibility environments where I can challenge the status quo and build for scale.
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