Crystal Sykes
Sr IT Service Delivery Manager @Aflac
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WORK HISTORY
Sr IT Service Delivery Manager @Aflac
Serve as the primary point of contact for AWS business leaders regarding IT service performance, providing transparency and managing expectations. Own the end-to-end service delivery lifecycle, ensuring the reliability, performance, and stability of critical IT systems and applications. Drive continuous service improvement, manage critical vendor relationships, and ensure our services consistently meet or exceed agreed-upon Service Level Agreements (SLAs). Champion and manage migration activities from on-premise data center to AWS.
EDUCATION
Borough of Manhattan Community College
AA, liberal arts
Fayetteville State University
Bachelor of Science - BS, Psychology
SKILLS
ABOUT CRYSTAL SYKES
Executive level IT quality engineering and release management professional with over two decades in technology leadership. Industry background includes banking, energy, brokerage.com and insurance. Responsible for transforming and building large quality engineering organizations both on and offshore.
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