Suzanne Doane
Implementation Technical Lead @Aflac
Portland, ME, US
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2026 — Present
Implementation Technical Lead @Aflac
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SKILLS
VisioDocument ReviewSoftware Project ManagementPerformance ManagementRequirements GatheringInsuranceVirtual TeamsAnalysisIT StrategyRequirements AnalysisBusiness Process ImprovementEmployee BenefitsEmployee RelationsCustomer Relationship Management (Crm)Project DeliveryTrainingPeer MentoringCustomer ServiceTechnical SupportIT Operations ManagementBusiness AnalysisTeam ManagementUser DocumentationBehavioral InterviewingTime ManagementManagementTroubleshootingVendor PartnershipsMicrosoft OfficeProject Portfolio ManagementOrganizational DevelopmentPerformance ReportingProfessional MentoringProject ManagementIT ManagementBusiness ProcessIT Service ManagementChange ManagementProcess ImprovementRecruiting
ABOUT SUZANNE DOANE
Strategic program manager with twenty five years of experience leading cross-functional teams in both the software and insurance industries. Driving initiatives that improve the customer experience by removing pain points systematically or by simplifying processes. Skilled in project management, communication, software documentation, and organizational development.
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