Cristopher Pamittan
Customer Experience Advisor Retail & Business Banking @Santander UK
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WORK HISTORY
Customer Experience Advisor Retail & Business Banking @Santander UK
Wales, GB
Acts as the first point of contact for customers in-branch and over the phone,delivering exceptional service and support- Assisting customers with day-to-day transactions, queries, and servicing needs,ensuring efficient and accurate handling of requests- Provides support to the contact center, answering customer calls and addressing awide range of inquiries with professionalism and empathy- Building strong relationships with customers by identifying their needs and offeringtailored solutions to meet their financial goals- Enhancing knowledge of Santander’s services and products to guide customerseffectively and improve their overall banking experience- Identifying opportunities for process improvements to enhance the customer journeyand satisfaction.
EDUCATION
Technological Institute of the Philippines
Bachelor's degree, Computer Science
ABOUT CRISTOPHER PAMITTAN
Currently working as a Customer Experience Advisor at Santander UK, I have a background in both customer service and insurance. I previously worked as a Motor Insurance Underwriter and Life Insurance Case Manager, where I developed strong problem-solving and analytical skills. I’m passionate about helping customers, solving challenges, and delivering excellent service.
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