Elliott Kenyon
IT Analyst & Delivery, Incident, Problem, Change & Project Lead (Cater Allen) @Santander UK
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WORK HISTORY
IT Analyst & Delivery, Incident, Problem, Change & Project Lead (Cater Allen) @Santander UK
Milton Keynes, GB
Overview:• Promoted into a new role a Cater Allen to look after IT and business going forward.• Asked to cover Delivery / Project Management new IT Projects whilst still doing the day-to-day IT Analyst work with Incident, Problem and Change Management.• Maintain and support the server infrastructure, patching, obsolescence and make sure protected against cyber security threats.• Working with business response and supporting CRCO (Bronze, Silver and Gold calls) for Incidents.• Ensure the continuous operation of primary and disaster recovery data centres through regular health checks.• Participate and lead in infrastructure-related projects, ensuring they meet business objectives and timelines.• Collaborate with other IT teams and business units to ensure successful project implementation across the bank.• Provide support for server, network, and related infrastructure issues.• Troubleshoot complex technical problems, ensuring system availability and best performance.• Maintain and secure the IT infrastructure, focusing on WAF, firewalls, Network protection.• Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated and noted on confluence.• Continue to provide out-of-hours support for BAU, Incident and Changes.Achievements / Projects:• Certificate Renewal and combing improving / reducing renewals.• VPN Tunnel Implementation (Reviewing Policy / Routed based)• RTGS Implementation for Cater Allen.• Faster Payment Realtime Inbound replacing File based• CRCO Contact for Cater Allen IT• 3rd Party Vendor relationship work (Paragon, Equinix, Fiserv, Lewis, Akamai & Salesforce)• Implemented CCM Letters for Cater Allen• Implemented improvement for Statements • GSNET Migration support • Removed Cyber Vulnerability Sites• Implemented Lewis Upgrade from 1 to 2 Data Centres behind Akamai • TTL implemented • Falcon Monitoring implemented • TTPI support
EDUCATION
Redborne Upper School, MK45 2NU
GCSE's
Central Bedfordshire College (Dunstable), LU54HG
Business and Finance
Cranfield University
BSc, L6 Apprenticeship Field Of Study Business and Management, Chartered Manager
SKILLS
ABOUT ELLIOTT KENYON
SummaryI am a service-oriented extremely hard working, conscious individual who is always looking to improve myself, the team and company I work in.I’ve worked at Santander for 25+ years from a Trainee up to a Shift Manager running a team of 12 and have been involved in various IT Roles touching many different IT Technologies and Business areas.Involved heavily in Operations, Application, Architecture Implementation, Incident, HA/DR, Obsolescence, Change, Problem, Delivery, Service and Project Management. My current role I’ve moved into is working with the business too and the cross over of IT & Business in numerous areas.Through my roles I’ve dealt with business & senior managers / directors in both development & high-pressure situations.I always want to utilise my knowledge, skills, and passion for improvement / sharing knowledge and resolution to enhance the business. Want to be challenged, learn and help everyone.Personal Life – Lucky enough to be married to a wonderful supportive wife and have 2 amazing kids, enjoy spending time with them. I love football and am a season ticket holder at Luton also follow England home and away as much as possible. Outside of football I enjoy holidays/travel, films, eating out and watching NFL.Skills• Exceptional interpersonal communication & leadership.• Organised and Adaptable.• Continual Improvement.• End to End Process Management • Educating, sharing knowledge and training others. • ITIL knowledge and awareness• Incident, Change, Service, Delivery, Problem and Project Management covered in previous roles.• IT First Line Support, Operations, Monitoring, Decommission (obsolescence), High Availability (HA)/ Disaster Recovery (DR) experience.• Experience with IT, Business and Third-party Vendors at senior levels across my roles.• Cross trained on many IT Systems (IBM MVS, Unix, Databases, Unisys, Windows, Networks & recently AWS Cloud)• Skilled in many IT tools (Control-M, Mainview, DB2, JCL, Postgres, Mongo, Neo4j, Shell Scripting, Oracle, Hadoop/Big Data, SAS, Ansible, SQL, Akamai (WAF), Networking, DNS, VPN Tunnels, IPV4/6 API’s, Salesforce, Netskope, Kibana/Kafka, Python, Dynatrace & Pager Duty)
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