Cristina Hernandez

Customer Experience Pmo @Hewlett Packard Enterprise

Guadalajara, MX

Project Planning & Scheduling:Developed project plans with timelines, resources, and deliverables.Defined project scope, objectives, and goals aligned with stakeholders-Team Leadership & Management:Led cross-functional teams, providing direction and support.Promoted collaboration, communication, and conflict resolution-Stakeholder Management:Maintained regular communication with stakeholders, managing expectations and updates on progress.Facilitated decision-making with leadership teams-Change Management:Managed project changes, adjusting plans and resources to meet new requirements.Addressed resistance to change and monitored adoption rates-Risk & Issue Management:Identified and mitigated risks, addressing issues quickly to minimize delays-Quality Assurance:Ensured deliverables met quality standards and implemented continuous improvement practices-Resource Management:Managed resources effectively, optimizing team productivity without overloading-Leadership & Vision:Set clear vision and direction, driving team performance and recognizing achievements-Mentored team members and oversaw post-project reviews for lessons learned.Contributed to improving the CX CoE engagement flow for scalability and efficiency.

ITESO Universidad Jesuita de Guadalajara

Bachelor of Business Administration (B.B.A.), Computer/Information Technology Administration and Management