Cristal Ibarra
Client Services Associate Ii @Guardant Health
Signup · Get unlimited contacts
WORK HISTORY
Client Services Associate Ii @Guardant Health
Palo Alto, CA, US
In my role at Guardant Health, I don’t just support; I lead with a relentless commitment to ensuring every patient, physician, and partner receives top-tier service. I provide prompt assistance to customers and internal sales teams, resolving complex issues related to patient testing and delivery problems.• Achieved President\'s Club in 2023, showcasing success driven by passion and purpose.• Manage urgent inquiries promptly and maintain precise data in Salesforce and LIMS.• Tackle complex issues with urgency and a smile, ensuring data accuracy.• Collaborate with cross-functional teams to drive success and deliver exceptional service• Deliver superior support to my assigned territory and Account executives• Respond to customer inquiries via phone and email, maintaining a positive and professional attitude• Contributed to territory growth by resolving cases promptly with a sense of urgency.• Achieve team and individual goals by monitoring personal metrics• Ensure compliance with HIPAA and PHI regulations at all times• Assist with kit ordering for client offices
SKILLS
ABOUT CRISTAL IBARRA
When it comes to sales, patient care, and client service, I believe in going above and beyond, no excuses, no shortcuts. With over a decade of experience across Guardant Health, Roche, and beyond, I’ve made it my mission to support and elevate sales teams across the country, ensuring they have the tools, strategies, and insights needed to knock their targets out of the park. Colleagues say I’m resourceful, strategic, and relentless, traits that have helped me turn complex challenges into golden opportunities. Whether I’m solving a complex issue for a physician, ensuring data accuracy in Salesforce and LIMS, or coordinating across teams, I do it all with a smile and a sense of urgency.My proudest moment? Winning the President’s Club in 2023. That’s no small feat in our business, and it’s proof that hard work, focus, and a little bit of hustle can make all the difference. Whether it’s streamlining processes, optimizing territory management, or building relationships that last, I’m all in. Right now, I’m focused on leading our efforts in Phoenix, but I’ve had my hand in driving success across multiple U.S. territories, always with an eye on the next big win.What keeps me going is my passion for sales operations and my drive for excellence in strategic management. This is the fuel that pushes me to raise the bar, break through limits, and achieve what others might think is impossible.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.