Tammy Summers
Customer Excellence Specialist @Guardant Health
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WORK HISTORY
Customer Excellence Specialist @Guardant Health
San Diego, CA, US
In this role, I have an opportunity to work with amazing people in the Center of Excellence team to enhance the client services new hire training program. Training is 8-10 weeks learning about using Guardants CRM, LIMS and portal systems. There is intensive product and process training for each Guardant Health product. Training contains hands-on system assessments, knowledge checks and evaluations to ensure the new hire is ready to transition into their client services role. I have the opportunity to introduce new training tools that bring forth metric review, track training effectiveness and ensure a new employee will become efficient in their new role at Guardant Health.
EDUCATION
University of Phoenix
Master of Business Administration - MBA, Business Administration and Management, General
UC San Diego
Bachelor's degree, Biochemistry and Molecular Biology
SKILLS
ABOUT TAMMY SUMMERS
Leadership Excellence*With over 20 years of experience in In-vitro diagnostic medical devices and assays within the molecular diagnostics industry, I have demonstrated leadership through building and coaching high-performing teams. As a certified leadership trainer, I have mentored team members into leadership roles and cultivated a culture of accountability and growth. For example, I led a training team that empowered cross-functional departments to meet tight deadlines during critical projects, and I provided transparent communication during organizational restructuring, ensuring team cohesion and morale.*Strategic Excellence*I excel at designing and implementing strategies that drive organizational success. My ability to align projects with company goals has delivered impactful results, such as reducing customer wait times by 20% through process improvements and industry benchmarking. I also successfully managed a team responsible for developing business cases that introduced efficient systems and processes, improving both operational performance and customer satisfaction.*Results-Oriented*I take pride in delivering measurable outcomes. During my tenure managing domestic and international call centers, I achieved customer satisfaction ratings above 90% by streamlining workflows and implementing effective training programs. Additionally, I improved team performance by analyzing KPIs and sharing insights with executives to ensure continuous improvement. My ability to remain adaptable and solution-focused has consistently delivered results under challenging conditions.*Beyond Work*Outside of my professional pursuits, I enjoy staying active through weight training, running 5K+ races, and competing in card games with friends and family. I also joy spending time with my daughter and life partner. I also dedicate time to personal development, honing my communication skills in Toastmasters International. These hobbies keep me balanced, focused, and ready to bring my best to any role.*Exploring Customer/Technical Support Manager Opportunities*I am looking to remain in the customer/client services (technical and training) space. I can leverage my expertise in leadership, customer/client services and strategic planning to drive revenue and build strong client relationships. My experience has equipped me with the ability to listen to customer and team needs, craft tailored solutions, and exceed expectations in a fast-paced environment driving results. Let’s connect to discuss how I can contribute to your company’s success!
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