Craig Steiger
Senior Information Technology Manager @Planview
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WORK HISTORY
Senior Information Technology Manager @Planview
Austin, TX, US
Led international teams for on-prem and cloud infrastructure and internal service desk in India, the EU, the Middle East, and Asia. Lead projects for ITSM, migration to the cloud, data center hardware refresh, and migrations to hybrid computing platforms. Responsible for cloud services like Microsoft O365, Slack, Zoom, and others. Purchasing of new hardware and software, cloud services, hardware and software maintenance renewals, and negotiation of enterprise agreements. Implemented standards to align ITSM systems to follow ITIL standards for audit compliance, such as SOC2. Optimized computing and networking in Azure and AWS to reduce monthly costs and provide better performance. Designed and implemented various disaster recovery and business continuity plans. Monitoring and managing incidents, and providing runbooks to ensure troubleshooting stability. Fleet laptop and mobile device management and standards. Align corporate IT with other organizations, such as DevOps and SecOps.Key accomplishments at Planview include:AI-Powered ITSM TransformationSpearheaded the company-wide rollout of Atomic Work, an AI-native IT service management platform, deploying it to the full employee base of 1800 users. The implementation introduced intelligent ticket classification, AI-assisted resolution recommendations, and automated workflows — modernizing the service desk experience and improving operational efficiency. This initiative required coordinating adoption across globally distributed teams, managing change across multiple cultures and work styles, and building internal enablement resources to drive platform uptake.Endpoint Management ProgramDesigned and operated a unified endpoint management program covering a fleet of 1800 Windows and macOS devices. Leveraged Microsoft Intune with Windows Autopilot for zero-touch provisioning of Windows workstations, and Kandji for lifecycle management of macOS devices. Hardware, Software & Vendor Management
EDUCATION
DeVry University
Bachelor Of Science, Computer Information Systems
ABOUT CRAIG STEIGER
Infrastructure and IT Operations leader with 20+ years of experience designing, building, and managing enterprise-scale environments — including 10+ years in people management. My career spans 20 years in the oil and gas industry, 5 years in the public sector, and 3 years working in the SaaS development space, giving me deep familiarity with the operational demands, compliance requirements, and long investment cycles that define both verticals.I specialize in translating technology strategy into execution: authoring three- and five-year infrastructure roadmaps, establishing architectural standards, and leading large-scale modernization initiatives. This includes re-platforming from legacy SAN environments to hyper-converged infrastructure, implementing software-defined data center (SDDC) technology, and driving a cloud-first strategy through service catalog automation and multi-cloud adoption across Azure, AWS, and GCP.Most recently at Planview, a global SaaS provider, I managed three infrastructure and IT operations teams spanning six countries. Leading a globally distributed workforce required building strong cross-cultural communication practices, establishing clear service ownership across time zones, and aligning team priorities with a fast-moving SaaS business.
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