Craig Histed

WORK HISTORY

EDUCATION

SKILLS

ABOUT CRAIG HISTED

Dynamic and results-driven Delivery Manager with over 20 years of experience leading complex eCommerce, CX transformation, and IT modernisation programmes within retail and banking sectors. Certified in SAFe, Kanban, Scrum, and PRINCE2 Agile, with a Master’s degree in IT, I excel in driving large-scale, mission-critical change, building high-performing, globally dispersed teams to enable value delivery aligned to business goals.Agile Delivery and Programme Management: Demonstrable experience of implementation and scaling agile frameworks such as SAFe, Scrum, and Kanban, and applying them appropriately and pragmatically alongside traditional waterfall methodologies to suit organisational needs. Delivery and Outcome Focus: Skilled in managing large-scale organisational change initiatives, with a proven ability to bring new products and features to market efficiently. Experienced in mobilising product delivery teams to align with Agile structures, ensuring value realisation at pace and improved predictability.Leadership: A natural servant leader with exceptional people management skills, adept at motivating and leading globally dispersed teams in matrix environments. Skilled at overcoming challenges associated with multi-partner collaboration, managing both onshore and offshore resources.Stakeholder Management: Experienced in operating within intricate organisational structures, maintaining transparency and trust with stakeholders up to the C-suite level.Communications: Excellent written and verbal communication. Strong on facilitation, negotiation, and problem-solving techniques. Track record of delivering clarity and alignment across diverse stakeholder groups.Domain Expertise: Extensive experience in delivering mission-critical IT and business changes across large enterprises. Strong knowledge of digital eCommerce transformations, third-party integrations, and system/data migrations and upgrades.