Craig Ledgerwood-Cruikshank

Helpdesk Administrator @SGN

Glasgow, GB

As a Business Services Centre Helpdesk Administrator at SGN I am one of four Help Desk team members in the Business Services (BSC) team to ensure all the scoped services across their lifecycle are managed appropriately across all customer groups. I work to resolve most commonly reported issues and pass on other more complex issues. I direct, control and address all transactional and operational financial, HR and procurement queries and the services provided by the BSC team, as well as have their transactional and operational requirements and requests met in line with the agreed Business Services SLAs.

University of the West of Scotland

Media: Theory & Production