Courtney dela Torre
Program Manager, Technology Operations - Business Transformation @Robert Half
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WORK HISTORY
Program Manager, Technology Operations - Business Transformation @Robert Half
US
Lead cross-functional project teams in the deployment of new technologies and business transformation initiatives- Support change management initiatives by documenting and communicating operational changes to leadership- Define KPIs that empower field and business leaders to drive growth and measure success- Leverage expertise in AI and machine learning applications to enhance technology solutions and communicate benefits in training and project meetings- Guide training teams in designing and delivering effective rollout strategies for new technologies- Perform ad-hoc data analysis and reporting using DOMO and Salesforce to support business technology leadership- Support business acceptance testing of new technologies before deployment to ensure usability and effectiveness- Partner with Product Managers, L&D, and field leadership to capture business requirements and optimize training strategies- Collaborate with stakeholders across ATI, L&D, Marketing, and field teams to align technology initiatives with strategic goals- Maintain and enhance DOMO dashboards to support business needs and drive data-informed decision-making- Develop demo scripts, word tracks, and user-facing communications to ensure clear adoption of new solutions- Conduct user workshops and one-on-one sessions to capture feedback on technology solutions, business processes, and operating models.
EDUCATION
California State University, Fresno
Bachelor's Degree, Mass Communication/Media Studies
ABOUT COURTNEY DELA TORRE
Optimistic and driven solution-finder with a proven track record in technology program management - leading the charge on driving tech adoption, supporting the rollout of smart, scalable technology solutions, and helping teams actually want to use new tools (.even when they\'re set in their ways). At Robert Half, I’ve also built national training programs with L&D that made a real impact, boosting overall technology adoption, improving daily workflows, and helping people work smarter, not harder so they can spend more time celebrating offers with amazing candidates, and helping clients take a breath from a heavy workload.Before my program management experience, I was in the trenches leading high-performing staffing teams, hitting all-time high revenue goals while building up each employee\'s tech skills, ops skills and people skills along the way. I know how to connect the dots between people, process, and technology. and I love helping others grow and adapt in fast-moving environments. Leadership and technology are my passions!Big fan of innovation, collaboration, and making things happen - with a side of Giants baseball, of course. 🧡
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