Courtney Proffitt
Director, Rfp @Benefitfocus
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WORK HISTORY
Director, Rfp @Benefitfocus
People Management: Hires, trains, and manages a team of four full-time Proposal Managers responsible for producing the company’s RFx responses (including net new business, channel sales, and current customer up-sell/renewal/retention efforts)- RFP Knowledgebase Management: Owns overall content management strategy, including the SME review cycle of of 1,300+\"RFP FAQ\'s.\"- Tech Stack Management: Maintains the business relationship with our knowledgebase vendor- Reporting: Develops and reports on key metrics used for sales and capacity forecasting- Cross-Functional Projects: Collaborates with Marketing, Product, Corporate Communications, Sales Enablement, and counterparts from other Voya Financial divisions on cross-functional copywriting projects.
EDUCATION
University of Virginia
BA, High Distinction, English, American Studies
College of Charleston
MA, Outstanding Graduate Scholar Award, English Language and Literature, General
SKILLS
ABOUT COURTNEY PROFFITT
I specialize in sales account management and RFx/proposal production, and I’ve worked as both an individual contributor and a people-manager supporting these functions. My approach is guided by the principle that the customer defines value, and my favorite part about the job is the diversity of our account base. Whether I\'m working with a school system, a gold mining company, a big four tech firm, or a Catholic diocese, I love learning about the customer\'s culture, challenges, and goals. When I can align these with our own strategy, it\'s a fantastic day.
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