Cosmo Gentile
Senior Vice President Business Banking, Program Manager, Salesforce Com Crm Experience Owner @Citizens Financial Group, Inc
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WORK HISTORY
Senior Vice President Business Banking, Program Manager, Salesforce Com Crm Experience Owner @Citizens Financial Group, Inc
Responsible for overseeing the vision & direction for Salesforce.com in Business Banking. This includes the overall Salesforce.com strategy as well as leadership of related projects and initiatives. Provide input on other strategic Initiatives in Business Banking and with partners. Responsible for partnering with other Saleforce.com groups in the Bank as well as representatives from Salesforce.com. Consult with key partner leaders to ensure that initiatives are aligned with corporate goals and objectives. Develop and drive the Salesforce roadmap to ensure the system functionality and value continues to grow. Experience Owner (EO) for any Salesforce orgs associated with Business Banking, and responsible for EO related activities, working in an agile manner in the Bank’s Modern Operating Model environment and aligned with the tech pods supporting Salesforce.com.Overall Responsibilities:• Works with business line leaders to develop supporting strategy, goals and objectives.• Develops strategic and project roadmaps to ensure alignment of new initiatives to corporate strategy.• Develops and refines KPIs for current and new initiatives that are aligned with corporate goals and objectives.• Organizes teams and workstreams related to Salesforce.com initiatives.• Coordinates with PMs, Scrum masters, stakeholders other key players to meet goals and objectives.• Creates executive summaries, updates, reporting to keep leadership and field informed.• Ensures that all stakeholders are apprised and have visibility to potential risks and decisions are documented.
EDUCATION
Bryant University
Bachelor's degree
University of New Haven
Master of Business Administration (MBA)
SKILLS
ABOUT COSMO GENTILE
I am a highly qualified results focused Executive Manager offering years of financial / facility / project management and information technology experience. I currently am employed at Citizens Financial Group and my experience is as an effective leader with strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation in various environments including SaaS. I have managed a $600 million corporate real estate portfolio P&L of 12 million square feet along with responsibility for $300 million of yearly capital expenditures in 16 states. This included over 1600 branches and 200 office buildings. I have managed new branch or office buildouts, renovations and consolidations, and upgrade and expansion of the data centers while implementing Leadership in Energy & Environmental Design (LEED) components. Effectively managed third parties and stakeholders across all divisions and across the CFG Group as required. Pro-actively managed costs and budgets for areas of responsibility. I have proven the ability to proactively identify and resolve problems, control cost, automate process and systems, maximize productivity, and deliver multi-million-dollar projects meeting all targets within deadlines and on budget. I have combined my Sales, Finance and Project Management background with well-rounded IT experience in infrastructure management (cloud computing, databases, networks, Apps, systems, webhosting) and software / system development. I have demonstrated success in managing full project lifecycles including planning, developing, and implementing state of the art information solutions. I possess a deep understanding of how to utilize technology to deliver enterprise solutions that meet requirements of business. My qualifications are also as a proven manager with a solid track record for leading and motivating professionals to achieve high levels of performance through effective management (performance, personal development, succession planning, talent management) of staff. I have championed with other executives in the development of overall sales cultures which include a CRM strategy that addresses applications, infrastructure, sourcing, people, and process. My experience in creating a customer-focused culture with a continual drive for operational excellence, customer satisfaction and robust controls is supported by a flexible and scalable CRM solution that meets the current and future strategic needs of the corporation.
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