Cory Clayton

Head of Customer Engagement, Senior Director @Valon

Jacksonville, FL, US
EMAILS
c••••••••@valon.com
MOBILE NUMBERS
+19•••••••18

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WORK HISTORY

Apr 2023 — Present

Head of Customer Engagement, Senior Director @Valon

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AZ, US

Responsible for overseeing the development and implementation of company-wide initiatives that improve customer relations, brand loyalty, and collections.

EDUCATION

1992 — 1997

Florida Memorial University

Bachelor's degree, Political Science and Public Administration

SKILLS

Loan ModificationsVendor ManagementCustomer ServiceLoss MitigationForeclosuresCall CentersLpsMortgage BankingLoan OriginationDefaultFinancial RiskAsset ManagementCredit AnalysisMortgage ServicingFinancial ServicesLoan ServicingManagementFinancePortfolio ManagementMortgage UnderwritingLoansUnderwritingCredit RiskMortgage LendingShort SalesFhaReal EstateSpecial ServicingBankingRisk ManagementBankruptcyResidential MortgagesEscrowProcess ImprovementCreditHamp

ABOUT CORY CLAYTON

Accomplished leader within the Mortgage servicing industry with over 19 years of experience in Default and Portfolio Management. Strong skills in staff management in dual locations, servicing operations in loss mitigation and call centers, and portfolio management with investors and third party providers. Known to demonstrate a positive attitude regardless of the severity of the situation and artfully motivates others. Built a reputation for satisfying client expectations.

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