Cori Otoole
Sr Program Manager @Riot Games
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WORK HISTORY
Sr Program Manager @Riot Games
Operationalized a company-wide continuous planning model, aligning product and program teams around outcome-based metrics and real-time feedback loops.Facilitated the first 5-year strategy offsite for the product organization, guiding leaders to define long-term outcome-driven goals and measurement frameworks.Drove AI-powered Jira automation to reduce manual task load for program management teams, identifying high-value use cases and refining workflows despite platform limitations.Built the foundation for predictive analytics by improving Jira data quality, standardizing reporting structures, and partnering with analytics and forecasting teams on pilot initiatives.Designed scalable intake and planning documentation processes that reduced rework and improved visibility across live operations and product portfolios.
EDUCATION
University of Wisconsin-River Falls
Bachelor of Science (B.S.), Business Administration and Management, General
University of St. Thomas - Opus College of Business
Master of Business Administration - MBA, Transformational Change and Organizational Development
University of Washington
Project Management
SKILLS
ABOUT CORI OTOOLE
I am a strategy and operations leader with 10+ years of experience translating big-picture goals into actionable frameworks that deliver measurable outcomes. At Riot Games, I have driven the operationalization of our continuous planning model, enabling cross-org alignment and outcome-based measurement. I specialize in building scalable systems that improve transparency, efficiency, and decision-making, whether through automation, predictive analytics foundations, or long-term strategy facilitation.I thrive at the intersection of strategy, operations, and data, helping teams move beyond execution to focus on measurable impact. With an MBA in progress, I bring both the hands-on experience of redesigning planning and intake processes and the strategic acumen to guide 5-year roadmaps. My goal is to continue driving transformation in organizations that want to scale smarter and deliver lasting value to customers.
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