Richard King
Chief Operations Officer @Vitesse
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WORK HISTORY
Chief Operations Officer @Vitesse
London, GB
Leading teams responsible for Funding, FX, Liquidity, Payments, Customer Support and Reconciliations globally- Completed large scale transformation of Operations to ensure consistent achievement of SLAs and client experience scores- Developed and delivered models and tools to enable Operational expansion to US market and beyond- Delivered Operational Excellence to support the significant growth of the business- Implemented controls and frameworks to manage significant risk and ensure compliance with regulations consistently
EDUCATION
University of Leeds
Bachelor's Degree, Business Studies and Technology
ABOUT RICHARD KING
Strategic COO/Programme Director. The clear thread through my career is my ability to achieve results through both people and technology in financial services, payments and fintech organisations. I often receive positive feedback about my ability to build cohesive strategies, solve complex problems, create followership and remain calm during a crisis.Typically, I am deployed as a COO/Programme Director by executive teams in financial services who are facing one or more of the following challenges:∙ Struggling to hit key metrics or regulatory requirements and receiving board pressure to progress. ∙ Some require a new target operating model with the associated performance frameworks, reporting and monitoring.∙ Others have people issues resulting in disengaged teams and need help creating a high-performing culture. ∙ A few feel stuck and want help creating clarity, bringing their vision to life and leading a transformation.I love developing and communicating cohesive strategies, solving complex problems and delivering sustainable transformation. I have experience delivering large scale transformation for growth, efficiency, customer experience and control in global financial services businesses. A versatile strategic leader with a track record of scaling start up fintech businesses, for example, from $26m series B to $93m series C and leading large scale multi-site operations teams of delivering balance scorecard growth. Delivery of multiple £50-100m transformation portfolios as Programme Director/Chief Transformation Officer and experience in designing target operating models and delivering and embedding transformation using change and process improvement methodologies e.g. Agile and Lean Six Sigma. Developed and delivered operational excellence approaches to drive growth and worked across multiple geographies including UK, Europe, US, India and Philippines. Key Achievements: ∙ Scaled and run Operations supporting business growth from 50 to 250 colleagues and 4x revenue.∙ Delivered launch of Operations in US as part of global expansion.∙ Built global transformation teams, governance, reporting and delivery models to exceed $15m+ efficiency targets in payments company.∙ Created target operating model and strategy for £100m+ banking operation to completely transform and consistently deliver operational KPIs across multiple sites and colleagues.∙ Leadership of 1500 colleagues across multiple geographies significantly improving colleague engagement and customer experience.
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