Conny Boelke
Head of Content @Milestone Inc
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WORK HISTORY
Head of Content @Milestone Inc
San Jose, CA, US
The business: • Manage 300k Content ARR • Deployed 90+ websites in 6 months while reducing overall turnaround time by 30% • Established cross-functional OKRs and achieved 100% personal and 75% cross-functional goals to build, retain, scale, and grow • Held quarterly content-focused webinars with over 350 registrants each The Team: • Mentor an international in-house team of 10 across IST, EST, CST, and PST time zones • Built a team of 10 dedicated freelance writers & editors • Established content team competency and career path Content Team Operations: • Drove operational efficiency and achieved 96% on-time deliveries (up from 70%) in less than 6 months • Reduced content-quality related client escalations from 3 per week to 1 per quarter in less than 6 months across website, blog, social media, and paid media deliverables Cross-departmental Efficiencies: • Reduced timeline by 60% for 10-page website build • Overhauled project management steps in Wrike across 30+ content project templates • Streamlined customer discovery phase across Design, Programming, and Customer Success teams • Refined documentation across Programming and Support Teams Product Improvements for Milestone Platform: • Inspired and fed customer-facing Knowledge Base • Overhauled client onboarding and information intake for Milestone platform • Introduced Annotations in Milestone’s SERP tracking tool
EDUCATION
Middlebury College
Graduate Student for American Literature
San Diego State University
Certificate, Teaching English as a Second Language
Johannes Gutenberg University Mainz
Master’s Degree, Certified Translator, Master of Arts, Applied Linguistics, Translation and Cultural Studies
ABOUT CONNY BOELKE
It’s simple: I love planning projects. Overseeing budgets, assigning resources, managing schedules, and adjusting timelines all bring smiles to my face. My passion lies in working with team members across multiple departments to determine the right project strategy for each client. Large, convoluted projectsdon’t scare me. I bring order to chaos by breaking down projects into easily manageable pieces while keeping a calm and positive attitude along the way. I find it fulfilling to see individual aspects of a team effort evolve from concept to completion and dishing out the praise when appropriate. I am not only open and straightforward, but also detail-oriented. I am an honest, solution-based thinker who investigates why things go wrong with the goal of improving the process so it doesn\'t happen again. o I hired and managed a team of 10 in-house copywriters and copy editors for a digital marketing agency that services Fortune 500 companies, acting as the strategic lead and company-wide project manager o I led full-cycle project handling for language service providers, acting as liaison between clients, desktop publishers, and freelance linguists o I managed end-user documentation for an international computer hardware brand and ensured final shipping products met company requirements
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