Comfort Adaji Ll. B
Business Analyst @EE
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WORK HISTORY
Business Analyst @EE
Developing comprehensive user stories and requirements that drive development of newdigital solutions, reducing customer contacts.• Supporting the migration of contact centre agents\' tools from multiple legacy systems into aunified platform, improving call handling time.• Performing gap analysis to document as-is and to-be states, ensuring requirements aretraceable and properly documented in Jira.• Collaborating with technology teams to integrate new personalised billing communicationswith existing systems through API connections, directing customers to self-serve options.• Ensuring all system changes meet regulatory, traceability and change control standardswhile facilitating UAT to identify and resolve defects for smooth system rollouts.• Designing and optimising business processes using Visio, creating detailedprocess maps that identify inefficiencies and reduced process time.• Conducting benefit and impact assessments for early initiatives and presenting to seniorstakeholders to gain buy-in.
EDUCATION
London South Bank University
Master of Science - MS
BCS
International Diploma
Afe Babalola University
Bachelor of Laws - LLB
ABOUT COMFORT ADAJI LL. B
Business Analysis professional with cross-sector experience in telecommunications and financial services, specialising in requirements engineering, process optimisation and stakeholder engagement. Skilled at uncovering business needs and leading collaborative efforts to deliver impactful digital solutions. Technical understanding of telecom platforms, digital banking infrastructure and API integrations.
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