James Read

Senior Manager, Business Design @EE

Bristol, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Senior Manager, Business Design @EE

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Bristol, GB

Managing a team of Business Analysts to deliver complex and transformational change across the EE Consumer business.

EDUCATION

2004 — 2005

Grenoble Ecole de Management

Business Diploma, Business Management

2002 — 2006

Newcastle University

BA Hons International Business Management (French), Management, French

1995 — 2002

Calday Grange Grammar School

High School

2010 — 2011

University of Sunderland

Postgraduate Diploma in Applied Sales mgt, Sales & Marketing, Change Mgt, Organisational Performance

SKILLS

Stakeholder ManagementCustomer ServiceSolution DesignConsultingTelecommunicationsProduct DevelopmentCrmIptvProject ManagementRetailCustomer RelationsAccount ManagementChange ManagementCall CentersBroadbandStrategyBusiness Process ImprovementVirtual TeamsCustomer Experience

ABOUT JAMES READ

15 years experience delivering new technologies, products and services into the Consumer and Enterprise Telecommunications markets with a focus on customer experience design and digital transformation. Currently leading a Business Design team in EE. Experience: Telecommunications, CX & Service Design, Business Analysis, CRM & Digital Transformation, RPA, Change Management, Business Improvement, Customer Service & Contact Centre Operations, Lean 6 Sigma, Process Architecture.

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