Colum M.
Senior Vice President of Global Operations @Kneat Solutions
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WORK HISTORY
Senior Vice President of Global Operations @Kneat Solutions
Limerick, IE
EDUCATION
Dublin City University
MSc Operations Management (Hons), Management
University of Limerick
Bachelor of Business Studies and Japanese, Marketing
ABOUT COLUM M.
I am a growth-focused professional who has a track record of success in managing globally dispersed teams, setting strategic business goals, and enhancing customers Net Promoter Scores. Throughout my career, I have been instrumental in achieving loyalty and long-term client retention by presenting product information, rectifying customer issues, and supporting with upsells and renewals. What makes me stand out is my expertise in analyzing feedback/data, identifying gaps, and suggesting robust product/service changes aligned with business objectives. I am also experienced in spearheading varied projects from inception to successful completion. Technical Proficiencies: ChurnZero Gainsight, SalesForce, Hubspot Tableau, MS Office, Project Management, PagerDuty, and ITIL.Further, my areas of expertise include:· Customer Satisfaction· Success Plan Optimization· Budget Management· Business Modelling· SaaS Adoption Maximization· Product Development· Process Improvement· Technical Support· Thought LeadershipThroughout my professional history, I have established a reputation as atransformational leader who is driven by challenge, undeterred by obstacles,and committed to furthering standards of excellence.
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