Colm Howard
Senior Technician, Technical Customer Support @Global Relay
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WORK HISTORY
Senior Technician, Technical Customer Support @Global Relay
EDUCATION
Technological University Dublin
Higher Certificate, Electronic and Computer Systems
Technological University Dublin
Bachelor's Degree, IT Management
Technological University Dublin
Bachelor's Degree, Electronic and Communications Engineering
ABOUT COLM HOWARD
Previously worked as a Service Desk Analyst in Teck Resources,my role was to manage a high volumes of tickets and calls as well as escalation procedures for high priority incidents and outages using the ServiceNow ticketing system. I also provided after hours on call support for emergencies for up to 22 international offices and remote sites in based in different time zones.Before moving to Canada I was an IT Project Coordinator and IT Support Analyst in Johnston Logistic.I was providing hardware & software support to Office and Warehouse environment. Dealing with Utax/Canon printers,servers, Psion scanning guns, desktop and laptops,installing and working with non standard software and working with 3rd party vendors for software issues.As IT Project Coordinator my role was to attend client meetings and assist with determination of project requirements.Effectively and accurately communicate relevant project information to the client and project team.Ensure clients’ needs are met in a timely and cost effective manner.As part of my work experience in my third year in college I worked in the Health Service Executive as a Helpdesk Support Analyst.
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