Colin Goddard
Cx Services Delivery Manager @思科
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WORK HISTORY
Cx Services Delivery Manager @思科
London, GB
Cisco Systems Inc.Senior Services Delivery Manager (August 2016 to Present)Assigned to New York City for three years to lead and optimise the services delivery across all technologies to major global financial institutions (JPMC & Citibank), partnering with customers on strategic initiatives and business solutions, defining key KPI’s, financial planning and P&L management for multi-million $ contracts, rebuilding the service delivery teams from Engineers to Project/program managers. Working alongside sales teams identifying new opportunities (identified multi-million $ new revenue) and defining scope of delivery for new projects and programs Transferred back to London in September 2019, with responsibility for all professional services for Citibank globally for Enterprise network, security, storage, and Data Centre services. Managed the service delivery team globally delivering in the following areas• Managed strategic governance across all technologies, overseeing annual multi-million $ budget, ensuring accurate P&L reporting and management. • Directed global Citi Campus transformation programme at 400 locations globally managing more than 50 staff with multimillion $ budget.• Led a global deployment migration to Cisco Identity Service Engine (ISE) deployment needs for 40k wired devices and 100k wireless users worldwide.
EDUCATION
London City Colledge
HND, Communications
SKILLS
ABOUT COLIN GODDARD
Highly Versatile IT professional with expertise and passion for Global Service Delivery (JPMC, Citi bank and other large financial institutions), delivering Business outcomes and transformation with use of technology and adoption metrics. Strong Project and Programme management leadership (PMO), Business strategy and analysis, vendor management. PRINCE2 practitioner with ITIL v3 certification providing technology and strategic business driven solutions. Proven track record for the establishment of PMO and Global Delivery teams driving design, optimisation and management of technology solutions. Ability to establish solid relationships with clients, colleagues, and administration to enhance organisational effectiveness. Expertise ensuring IT systems are reliable, available, scalable, and secure. Driving technological innovations to drive competitive advantage. Strategic analysis and skilled at creating and executing vision for IT infrastructure, platforms, and applications aligned with corporate business strategies.Highlights of Expertise• Stakeholder Relationships • Strategic Planning • Financial Planning / Ownership• Global Service Delivery • Data Centre Operations • Business Analysis• Programme/Project Management • Cloud Computing (SaaS) • Enterprise Architecture• Unified Communications (UC)• Outsourced Managed operations (CMS) • Vendor Management• KPI Development • People Management• Network Management
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