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C. J. Cole
Team Lead @Bass Pro Shops
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WORK HISTORY
Team Lead @Bass Pro Shops
Daytona Beach, FL, US
Supported GSM/DM with supervisory responsibilities, including interviewing, training, scheduling, performance evaluations, and fostering a positive, harassment-free workplace.• Resolved customer and associate concerns in collaboration with management and HR to maintain smooth operations and team morale.• Delivered exceptional customer service, consistently exceeding company benchmarks, while serving as a product expert through training, demos, and staff development.Progressed through multiple promotions (Receiving Team Lead → Front End Team Lead → Senior Team Lead – Apparel → Group Sales Manager → Front End Team Lead) demonstrating strong leadership, operational expertise, and consistent performance.
EDUCATION
Daytona State College
Law Enforcement
TripleTen
Computer Software Engineering
ABOUT C. J. COLE
From leading teams in high-pressure retail environments to building clean, functional web…
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