Christopher Bush

Senior Operations Manager Verifications @ID.me

Tampa, FL, US

Leading Trusted Referees for the world\'s leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person- Promoted twice in less than 4 years to the Verifications Department Senior Operations Manageroverseeing 200+ staff, setting performance expectations, developing playbooks, programs SOPs, andoperational guides to improve policy alignment and drive process improvements- Leveraged my military experience in Leadership Development, Performance Management and Continuous- Process Improvement utilizing Lean Six Sigma principles to scale a department of 80 agents to a multi-site member support team including both internal and BPO teams- Developed a culture of empathetic accountability by ensuring employees had continuous visibility intotheir performance, fostering openness to leadership feedback, and creating an environment where staff felt comfortable engaging with leadership to resolve issues effectively- Cross functionally collaborated with multiple teams including Quality, Engineering, and other MemberSupport and Operations departments to continuously improve both member and agent facing experiences- Built and delivered leadership development training curriculum for Team Leads and Peer Reviewers,resulting in 4 promotions to Management positions and 14 to Team Lead- Supported the launch of ID.me’s Tampa site, scaling operations and onboarding 200 new employees.

Marine Corps University

Various

Marine Corps University

Performance Management

Army Basic Instructors Course

Systematic Approach to Training

Marine Corps University

Marine Corps Planning Process

Marine Corps University

Leadership Development

Marine Corps University

Project Management

Marine Corps University

Risk Managment

Marine Corps Institute

Green Belt., Lean Six Sigma