Jessica Cato
Fraud Operations Manager @ID.me
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WORK HISTORY
Fraud Operations Manager @ID.me
Architected a scalable fraud program that contributed to the prevention of $270B in COVID-era fraud by integrating structured workflows, governance models, and real-time risk response mechanisms.• Spearheaded the design of a proprietary investigations platform that improved analyst workflows and saved $3.2M annually in staffing and tool expenses.• Orchestrated the deployment of a tiered case evaluation model integrating live feedback across teams that elevated fraud detection efficacy by 25%.• Lead a high performing fraud team • Systematized documentation and process standardization across JIRA and Confluence to enhance collaboration and version control for fraud playbooks.
EDUCATION
Colorado State University
Bachelor of Science - BS
Colorado State University
Master of Business Administration - MBA
ABOUT JESSICA CATO
I’m a strategic Fraud Program Manager with 10+ years of experience building and scaling…
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