Clyde Chen

Senior Information Technology Manager @Vmware

Toronto, ON, CA

Ability to develop, implement and maintain chemical IT processes for service request fulfillment and issue management, develop, analyze and report metrics for IT service management systemsDemonstrated ability to create, deliver and communicate ITSM tools service management training end user trainingAbility to strengthen and improve customer satisfaction by handling requests in a timely and efficient mannerProtect and increase team cohesion – develop the cross-functional skills teams need to truly own the products they build for customersOperate within sustainable limits that support high-quality, high-value resultsLeverage necessary engineering practices to support business speed and quality needs (continuous integration, test-driven development, pairing)Provides a stable, consistent view of team activities and resources—key metrics for continuous improvementDevelop, justify and execute against a budget aligned with product strategyRemote) personnel managementMotivate and develop employees and set annual goals for team members

Guizhou University

Bachelor's degree, Computer and Information Sciences and Support Services

No.1 High School of Guiyang

High School Diploma, High School/Secondary Diplomas and Certificates

Zhejiang University

Master's degree, Computer and Information Sciences and Support Services