Clinton Weaver

Technical Account Manager @NiCE

Manage a strategic relationship across all customer business units influencing tactical activities to drive service excellence. Serve as the primary interface between customers and NICE inContact’s operational support organizations. Analyze support activities and CRM request trends ensuring service level agreements were met and customer satisfaction levels were achieved. Manage critical issues, problems and requests related to escalations and missed expectations. Led Root Cause Analysis and best practice sessions with customer contacts and internal NICE inContact stake holders. Responsible for customer satisfaction, customer retention and referenceable objectives for all assigned accounts. Manage contract addendum enablement and deployment across assigned customers. Consistently meet with customer contacts and maintain an issues resolution and tracking log.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n