Cliff Chang
Senior Product Manager @athenahealth
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WORK HISTORY
Senior Product Manager @athenahealth
Boston, MA, US
Lead product strategy and roadmap for athenahealth’s platform for Marketplace partners to build scalable, FHIR-compliant apps within the healthcare ecosystem.* Accelerated velocity in zero-to-one product delivery by fostering rapid AI experimentation, reducing ambiguity through prototyping, and shortening cycle times using Windsurf Cascade, Bolt, Figma Make, replit, and Marvin.* Partner cross-functionally with engineering, UX, and operations teams to define product vision and prioritize high-impact customer-facing features * Champion interoperability and usability by translating clinical workflows and data structures into intuitive API experiences.* Identified, validated, and built AI-powered conversational assistant to increase discovery and optimize clinical technical workflows (LLMs, RAG, vector store and search, intent classification, prompt design, Langchain, OpenAI, Anthropic, Elastic)* Drive metrics-based prioritization, aligning releases to customer outcomes, partner success, and internal platform goals.# AI, GenAI, rapid experimentation, SaaS, Healthcare IT, API Strategy, FHIR, Developer Experience, External Partnerships, Platform Growth
EDUCATION
Virginia Tech - Pamplin College of Business
B.S., Business Information Technology - Operations Management
Lesley University
Master of Education - MEd, Secondary Education and Teaching - Mathematics and Physics
SKILLS
ABOUT CLIFF CHANG
I’m a product leader with 15+ years of experience building platform ecosystems, developer-facing APIs, data products, and scalable B2B SaaS solutions across healthcare, high tech, and data-centric industries. I combine a deep technical foundation with customer empathy and business strategy to ship products that drive user adoption, team efficiency, and market impact.Currently, I lead cross-functional teams at athenahealth, delivering interoperability solutions that empower partners to innovate on top of our APIs and FHIR platform. Previously, at Indigo, I transformed our internal data platform into a product-oriented service, helping scale ML operations and self-service analytics.What sets me apart:* I scale product platforms from 0→1 and beyond—ensuring both technical robustness and business relevance.* I grow and retain high-performing teams, championing coaching, empowerment, and execution excellence.* I’ve operated at the intersection of product, engineering, sales, customer support, and operations—successfully delivering new SaaS products, improving internal tools, and driving data transformation at scale.My leadership style is rooted in curiosity, clarity, and care. I ask hard questions, create safety for innovation, and always keep the user in focus.Specialties Platform Product Management | API Ecosystems Scalable Roadmapping | Product Discovery | GTM Agile Coaching | Scrum | PMP | CSM Team Leadership | Stakeholder Management Data & Cloud Technologies (Snowflake, AWS, MWAA, Python, FHIR) Compliance-Aware SaaS Delivery (HIPAA, SOC2, GDPR, etc.)
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