Clear Esume

WORK HISTORY

EDUCATION

ABOUT CLEAR ESUME

I am a cross-functional operations, insurance, and customer experience professional with a strong academic foundation in Supply Chain & Operations and hands-on experience across insurance, claims adjudication, customer service, quality control, data management, and administrative support roles.Currently, I work as an Insurance Agent at Belairdirect, where I provide client support, policy interpretation, risk assessment assistance, and issue resolution in a high-volume, customer-focused environment. This role has strengthened my expertise in insurance operations, customer relationship management (CRM), client retention, and regulatory-compliant service delivery.Previously, I worked as a Claims Adjudicator at Securian Canada, where I was responsible for claims processing, policy review, benefits administration, and ensuring compliance with internal procedures and insurance regulations. This role enhanced my analytical thinking, attention to detail, and ability to interpret complex policy documentation.I also gained experience in customer operations and supply chain coordination at Ardent Mills, managing order processing, inventory support, ERP system workflows (D365), and client communications. This strengthened my understanding of logistics coordination, supply chain operations, and end-to-end process management. In addition, I worked as a Quality Control Analyst at R.A. Malatest & Associates Ltd, where I performed data validation, quality assurance, reporting accuracy checks, and process compliance reviews. My earlier experience as a Data Entry Specialist at LXT further developed my high-volume data processing, accuracy, and database management skills.My academic background in Supply Chain & Operations has shaped my structured, analytical, and process improvement mindset. I am experienced in workflow optimization, operational efficiency, data accuracy, and system-based operations across multiple industries and platforms. I am a highly adaptable professional who learns new systems quickly and transitions effectively across industries and roles. My career goal is to grow within insurance operations, claims, business analysis, or supply chain-aligned roles where I can apply my analytical, operational, and customer-focused skill set to drive accuracy, efficiency, and service excellence.