Clement Chukwuka Okoroji

Business Analyst @Robson Moore

Responsible for conducting business analysis and requirements gathering for a CRM system implementation;Conducted Gap Analysis to identify areas where existing CRM system fell short of meeting business needs; Conducted regular data analysis to identify opportunities for process improvement and optimisation; Conducted stakeholder interviews to identify pain points and areas for improvement.Achievements*Successfully led the implementation of a CRM system that resulted in a 30% Increase in customer satisfaction scores.*Improved the efficiency of business processes by 20% through the implementation of a new CRM system.