Clay Dupree
Service Delivery Manager @Zones, LLC
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WORK HISTORY
Service Delivery Manager @Zones, LLC
US
As a Service Delivery Manager at Zones, I oversee the end-to-end delivery of IT solutions, ensuring that client expectations are met with excellence and efficiency. I serve as the primary liaison between our clients and internal teams, driving service performance, issue resolution, and continuous improvement initiatives. My focus is on building strong client relationships, optimizing delivery processes, and ensuring every engagement aligns with our commitment to quality and innovation.
EDUCATION
Sam Houston State University
Information Technology
SKILLS
ABOUT CLAY DUPREE
With over 15+ years of experience in Client Experience Management, Program Management, Project Management, Product Management, Services Delivery, Engagement Management, Client Support, Change Management, and team leadership, I am a demonstrated leader who drives client satisfaction and loyalty. I have a passion for solving problems, creating value, and delivering outstanding results for clients. I have also led cross-functional global teams in providing customized and innovative solutions for clients across various industries and technologies. I am always looking for new ways to improve processes, enhance products, increase revenue and grow business.KEY SKILLS• Influential leader with demonstrated experience leading Client Engagements, Programs, Projects, Governance, Services Delivery, Change Management, and Client Support programs.• Strong client relationship developer skilled at listening, interpreting, and translating business requirements into successful solutions.• Demonstrated history of developing and mentoring great talent and empowering high-achieving teams.• Successful in working with all levels of leadership, customers, and internal stakeholders to effectively prioritize activities and achieve defined objectives. • Diverse technical background including technology building, business strategy consulting, change management, technical support delivery, application development, data management, and API integration.• Extremely creative problem solver with broad experience working with data, workflows, applications, and project management.
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