Claudio Sala
Production Support Lead @Fnz Formerly Appway
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WORK HISTORY
Production Support Lead @Fnz Formerly Appway
Chiasso, CH
Responsible for production support, managing critical incidents and escalations, with a strong focus on end‑to‑end problem resolution. Actively involved in deployment and go-live activities, ensuring smooth releases in complex environments.
EDUCATION
IPSIA Ripamonti
Tecnico industrie elettroniche, Industrial Electronics Technology/Technician
ABOUT CLAUDIO SALA
Senior Production Support Lead with 15+ years of experience working in complex technical environments and supporting both basic and premier customers. My focus is on understanding problems end-to-end, driving the resolution of critical product issues, and improving the overall customer experience. I regularly work on high-impact situations such as escalations, critical incidents, and deployment/go-live phases, collaborating across teams and acting as a bridge between technical and business stakeholders. I mentor junior team members and contribute to team growth, while also supporting testing and product improvements when needed. Background in both front-end and back-end development, with experience as a release manager. Strong problem-solving mindset, with working knowledge of Oracle, Linux/Unix and scripting. Graduate from MIP – Politecnico di Milano.
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