Claudia Lynch
Director Operational Risk Management @Nordstrom
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WORK HISTORY
Director Operational Risk Management @Nordstrom
Centennial, CO, US
Spearheaded the expansion of risk oversight to include Payments and Loyalty, overseeing 40+ team members and 5 managers.Built a Third-Party Risk Program managing a $62M vendor portfolio, fully aligned with Interagency Guidance and PCI 4 DSS readiness.Reduced residual risk by 3% through comprehensive RCSA execution and systemic control remediation.Leveraged AI-powered speech analytics to modernize complaint handling, reducing resolution time by 25%.Drove audit success (CFPB, OCC) with no findings through strategic testing and cross-functional collaboration.
EDUCATION
DeVry University
Project Management
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Marketing
ABOUT CLAUDIA LYNCH
I’m a strategic, solutions-focused leader with 15+ years of experience designing…
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