Claire Andrewes Assoc
Senior Performance Manager @AMS
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WORK HISTORY
Senior Performance Manager @AMS
Bristol, GB
Analyse the Client Services Team’s (CST) delivery against key performance metrics to optimise operational performance and ensure contractual SLAs are met.Responsible for driving continuous improvement and productivity through reporting analysis. Additional accountabilities include financial planning, compliance and development of team members. As a Senior Performance Manager I am responsible for large accounts spread across multiple geographies and service lines with complex commercial structures.
EDUCATION
City of Bristol College
Certicate Human Resources Management
ABOUT CLAIRE ANDREWES ASSOC
More than 10 years\' experience with AMS a leading global provider of talent acquisition services, providing unrivalled experience, driven by technology and underpinned by innovation. We help our clients to attract, engage and retain the talent they need for business success. Currently a Senior Performance Manager, analysing the Client Services Team’s (CST) delivery against key performance metrics to optimise operational performance and ensure contractual SLAs are met.Responsible for driving continuous improvement and productivity through reporting analysis. Additional accountabilities include financial planning, compliance, and development of team members. As a Senior Performance Manager, I am a member of the senior leadership team of large accounts spread across multiple geographies and service lines with complex commercial structures. I advise on operational and commercial issues affecting the profitability of the account.
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