Claire Kilduff

Ground Operations Duty Manger @TUI

London Gatwick Airport, GB

Be responsible for the operational delivery of all aspects of the TUl operation on site both front and back of house in accordance with agreed KPIs and SLAs• Provide operational management support for the TUl operation at our key base/s including management of any self handling products• Be the most senior person for TUI Airways on airport and provide representation as required• Initiate, co-ordinate and deliver operational oversight and recovery strategies in times of disruption• Manage and co-ordinate a team of Station Operations Coordinators (SOCs) on shift to provide online support for the TUl operation• Manage a team of SOCs from a people, performance and development perspective• Be the main conduit and coordinator of information to/from the station to the TUI Airways Operations Control Centre (TOCC)Manage ground handlers and service partners in the live operation if required• Provide operational oversight and support in our contracted suppliers operations control centres to ensure high performance, effective planning and command & control activitiesManage operational mitigation measures locally to stabilise the TUl operation• Build effective and productive relationships with supplier and third party duty management teams to leverage benefit and value for the TUl operation• Provide support to other airports and areas of the operation as required• Responsible for deploying and delivering products, efficiencies and initiates as requested by the Base Management team• Co-ordinate and provide effective shift reporting and identify and communicate any operational efficiency or improvement areas• Initiate and manage the first level TUl EmergencyResponse and crisis plan • Responsible for the consistent and on time delivery of all aspects of the TUl operation whilst on shift, including communication with all parties involved with the aim of ensuring the departure time of the aircraft

Sackille Community College

GNVQ & VCE

Sackville School

GSCE