Claire Booth
Head of IT Operations and Compliance @Velociti Solutions
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WORK HISTORY
Head of IT Operations and Compliance @Velociti Solutions
Sheffield, GB
Velociti Solutions provides innovative digital solutions and specialist consultancy services focused on operational efficiency, safety and customer service excellence across the transport sector. With deep sector knowledge gained over the past 30 years, we are trusted by transport authorities, bus operators and rail operators worldwide. 3Squared integrated into Velociti Solutions in December 2024. I lead a team of talented IT and DevOps Engineers offering internal and external frontline, guidance, technical support, hosting and troubleshooting in all Velociti Solutions locations. The team manage our hosted environments and support all the Velociti staff who manage and maintain the suite of Velociti Solutions software products providing excellent customer service and value to all our transport clients in the bus and rail industries. I lead the compliance team managing the ISO9001 Quality and ISO27001 Security, Cyber Essentials and Cyber Essentials Plus certifications. I\'m the lead Internal Auditor. With the aid of the DevOps, IT, Service Desk/Customer Support and other teams we write and maintain the Business Continuity Plans, Processes, Procedures and Work Instructions across the business.
EDUCATION
Oaklands College, St Albans
N/A, Maths & Physics A-Levels
Loughborough University
BA (Hons), Design & Technology
SKILLS
ABOUT CLAIRE BOOTH
I have 17 years experience in Compliance, IT Operations and Customer Support Management and 29 years in software support, sales, pre-sales and implementation. I trained in Design and Technology at Loughborough University and then went on to work in various hospitality and service industries before returning to the digital world in 1997. I have a unique knowledge of IT Operations and Customer Services. I have previously been a Prince2 Project Management Registered Practitioner and I have an ILM Award in Line ManagementI have the ITIL V3 Foundation qualification and good understanding of ITIL Processes and Procedures I enjoy meeting and speaking to new people and building relationships with existing and new customers internally and externally in the UK and Worldwide. I have excellent communication skills both written and verbal. I am tactful and diplomatic and possess good time management skills.I am an excellent leader and people manager and motivator, believing in meaningful and SMART goal-orientated 1-2-1s, managing both teams and their managers.I am very inquisitive and persistently pursue issues to their conclusion. I am fastidious about Quality and Security and make sure all processes and tasks carried out by the support team are documented and regularly updated to reflect the job that is being done, and constantly reviewed for Continual Service Improvement.Specialties: Former Prince 2 project management registered practitionerILM Award in line managementITIL V3 Foundation and good understanding of ITIL processes and proceduresGeneral skills: skills transfer and teaching/training/mentoring; audio typing; Health and Safety; ISO 27001 & ISO 9001; Internal ISO auditor and Head of Compliance;IT skills: extensive knowledge of software products; data migration, manipulation and importing; helpdesk support/service desk; HTML; implementation; system support testing; advanced MS SQL scripting; TFS / Azure DevOps / Azure Portal & Jira User.Desktop software: MS Word; Excel; PowerPoint; Visio; Project, Paint, Outlook.
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