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Cinthia Gutiérrez
Sales Operations Manager Global @FlexQube
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WORK HISTORY
Sales Operations Manager Global @FlexQube
The purpose of this role is to manage customer projects and internal improvement projects to make sure that our customers become leaders in their fields with the help of our internal logistics solutions like carts, AGVs and AMRs. I also strive to make sure the organization builds the way as an established robotics company. I work closely with the Sales and the Operations team to make sure the projects meet the deadline, the products are delivered with the highest quality, the after sales support are handled promptly and at the same time, improving our processes internally to be an excellent reference in our field.Main duties- Support the Sales Organization with prospecting, business relationship building and business development- Develop and implement process improvements to increase efficiency and structure within sales and order operations- Internal project management for knowledge documentation and process management with Confluence and Jira- Coordinate the pricing process by validating product costs, margin levels, and revenue forecasts, ensuring accurate and competitive pricing data in the ERP system for each market- Perform ERP System Manufacturing Data Management- Oversee the end-to-end order management process, collaborating with design, purchasing, and suppliers to align production schedules, meet delivery deadlines, and ensure customer satisfaction- Identify and analyze business requirements, proposing solutions and initiatives that create operational and commercial value- Facilitate cross-training initiatives and knowledge sharing among team members to strengthen understanding of product lines and improve operational efficiency- Support integrators and distributors across Europe with technical, commercial, and operational guidance to ensure successful project execution- Support cross-functional marketing efforts aimed at increasing brand positioning and market presence.
EDUCATION
Universidad Simón Bolívar
Mechanical Engineer, Oil & Gas, Energy, Automotive
SKILLS
ABOUT CINTHIA GUTIÉRREZ
Mechanical Engineer with over 10 years of experience in sales of technical solutions, cross-functional project management, and business development within the industrial and automation sectors. Recognized for bridging technical and commercial teams to ensure smooth operations from quotation and delivery to aftersales. Skilled in strategic planning, leadership, and process improvement, with a strong focus on customer satisfaction and operational efficiency. Adept at managing distributors, optimizing sales processes, and driving market expansion through structured and collaborative approaches. Known for being methodical, trustworthy, and communicative, with a passion for developing systems and teams that perform effectively across international environments. Sales and Business Experience:• 2023: I am the connection between the sales team and the operations team, to make sure all the sales activities flow smoothly from the RFQ and quote handling until delivery and aftermarket sales & support.• 2022: When this roll was created, I started defining a strategy and a structure to manage distributors with development initiatives that improved the workflow and support to distributors.• 2018: I performed the first online meetings with prospects in Mexico. I gathered customer requirements and coordinated the design team for proposing solutions, which developed the sales in Mexican market.• 2015: When working as Sales Engineer in Xacta, I led different customer projects, with a result of approximately 30 new accounts in the country and 1 new international account. This increased the sales in the industrial sector from 17% to 36%, compared to medical and retail sector.Competences: • Requirement Definition • Customer Service • Business Development • Sales • Project Management • Teamwork • Leadership • Problem Solving • Customer Focus • Methodical • Process Improvement • CAD modeling • SolidWorks • AutoCad • Solid Edge • Inventor • 3D Studio Max.• 3D Printing • Microsoft Office • PDM System (DDM Siemens, Autodesk Vault) • ERP System (Monitor) • CRM (SalesForce) • Confluence & Jira
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