Chuck Dziura

IT Support Manager @SubCom

Concord, NH, US
EMAILS
c••••••••@subcom.com
MOBILE NUMBERS
+16•••••••32

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WORK HISTORY

Apr 2020 — Present

IT Support Manager @SubCom

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Newington, NH, US

EDUCATION

1992 — 1994

Community College of the Air Force

Associate of Science (A.S.), Industrial Electronics Technology/Technician

2013 — 2015

Southern New Hampshire University

BS, Business Studies in Computer Information Technology

SKILLS

Help Desk SupportManagementIncident ManagementProject ManagementTrainingCall CentersCross-Functional Team LeadershipRequirements AnalysisBusiness AnalysisNetworkingServersSoftware InstallationTestingQuality AssuranceSystems AnalysisSystem DeploymentWeb ApplicationsWindowsAccount ManagementIntegrationTechnical SupportDesktop & Application SupportIT Project & Program ManagementCustomer ServiceTeam Leadership and TrainingIncident Management ProcessIT Security Policies & ProceduresIT Service Level AgreementsMobile Device ManagementHardware/Software PolicyCloud Account ManagementReport DocumentationCreative Problem Solving3rd Party Vendor Management

ABOUT CHUCK DZIURA

Multifaceted and highly resourceful information technology management professional with proven experience in leadership of help desk and technical support for desktop and applications, mobile device management, incident management, staffing, report documentation and customer service for onsite and remote locations providing real time collaboration and 24/7 services.Creative problem solver and senior manager highly skilled in development of service level agreements, IT policies and procedures, and management of IT projects for upgrades or creative technology solutions to ensure operational efficiency and productivity to meet business needs.Client-focused with strong business acumen skilled in cultivating key client relationships and satisfying customer needs for long-term retention. Collaborative and decisive communicator skilled in leadership and mentoring of top-performing cross-functional teams focused on maximizing client relations with service excellence.

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