Chuck Dziura
IT Support Manager @SubCom
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WORK HISTORY
IT Support Manager @SubCom
Newington, NH, US
EDUCATION
Community College of the Air Force
Associate of Science (A.S.), Industrial Electronics Technology/Technician
Southern New Hampshire University
BS, Business Studies in Computer Information Technology
SKILLS
ABOUT CHUCK DZIURA
Multifaceted and highly resourceful information technology management professional with proven experience in leadership of help desk and technical support for desktop and applications, mobile device management, incident management, staffing, report documentation and customer service for onsite and remote locations providing real time collaboration and 24/7 services.Creative problem solver and senior manager highly skilled in development of service level agreements, IT policies and procedures, and management of IT projects for upgrades or creative technology solutions to ensure operational efficiency and productivity to meet business needs.Client-focused with strong business acumen skilled in cultivating key client relationships and satisfying customer needs for long-term retention. Collaborative and decisive communicator skilled in leadership and mentoring of top-performing cross-functional teams focused on maximizing client relations with service excellence.
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