Chris Verges

SVP, Solutions Innovation @Medallia

Norwich, VT, US

Led team of 30 specialists that managed Medallia’s product/solutions architecture, templatized offerings, ISV integrations, and engineering-for-hire services, the basis of all Medallia’s revenue captureCoordinated across all functions as the product expert on market fit, design, implementation, and administrator usage guides to ensure success of major feature releases, including 5 recent AI featuresIntroduced low-code/no-code workflow tooling into Medallia’s employee ecosystem, resulting in effort for custom requests by 75% and establishing the basis for 6 new product featuresLaunched 10 innovation features over 3 years with a company-wide 5-10% reduction in headcount YoY, increasing client retention by 15%Revamped Medallia’s implementation processes for Professional Services across the project management and technical domains, improving effort projections by 66%Created training programs and public professional certification exams delivered to employees and 50+ partners for both role-based and skills-based topics

Georgia Institute of Technology

BS, Computer Science

San José State University

MSSE, Software Engineering

San José State University

MBA, General Business Administration