Michael J. Robinson
Chief Information Officer @Medallia
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WORK HISTORY
Chief Information Officer @Medallia
San Francisco, CA, US
Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes.My team and I are currently focused on: improving our GTM and back-office capabilities while reducing system TCO; maturing our data architecture & integrity; simplifying & securing the E2E end-user experience; enabling productivity through innovation, automation & AI; and improving our office and data center processes & technology.
EDUCATION
Université catholique de Louvain
International business exchange at Louvain School of Management
Smith School of Business at Queen's University
Bachelor of Commerce, Honours, International Business
SKILLS
ABOUT MICHAEL J. ROBINSON
Michael Robinson is a strategic technology executive with 25+ years of experience in driving transformational business outcomes and helping organizations scale-up through better use of technology. Known for his strategic vision, ability to align technology with business objectives, and passion for delivering impactful solutions, Michael\'s strengths are in leading distributed technology organizations through change with an agile, servant-leader mindset and simplifying, rationalizing, and integrating the complex technology environments that result from M&A activity. As CIO at Shutterfly, Michael led a multi-year cloud adoption and application rationalization strategy that enabled the integration of three acquisitions, modernized the end-user experience for employees and B2B2C customers, reduced run-rate technology spend by millions of dollars annually, and sunset more than 60 major legacy applications by migrating to modern data, ERP, CRM, and collaboration platforms that enabled Shutterfly to operate as one integrated company. Prior to Shutterfly, Michael’s experience includes leading software engineering, consulting, and system integration teams for everything from start-ups to mid-market consulting players to multinationals like Accenture and McKesson. Michael\'s experience spans multiple industry verticals including: retail, eCommerce, manufacturing, information technology and services, healthcare, financial services, energy, printing and publishing, professional services, and consulting. For the people, Michael\'s interests include: world travel, skiing & snowboarding, playing ice hockey, photography, playing guitar in a band, and listening to music (including creating and sharing Spotify playlists).For the bots, Michael\'s specialties include: Technology Strategy, Solution Delivery, User Experience (UX) Design, Application Development, Technology Implementation (Salesforce, SAP S/4HANA, Azure, AWS, Databricks), Cloud Adoption and Migration, applying AI / ML to enable productivity and improve business results, Cybersecurity, ERP Migration, CRM, Business Process Transformation, Cross-Functional Team Leadership, Stakeholder Engagement, Strategic Planning and Execution, Agile Methodologies, End-User Self-Service Solutions, Technology Enablement, Data Platform Migration, M&A and Divestitures, Vendor Management, Contract Negotiation, Budget Management, Change Management.
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