Jennifer Austin
Leadership Development Program @Chick-fil-A Corporate Support Center
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WORK HISTORY
Leadership Development Program @Chick-fil-A Corporate Support Center
Atlanta, GA, US
Chosen as a senior leader to serve for this multi-billion dollar company to direct, monitor, and contribute to special/strategic projects, as well as to provide advice, support, guidance, assistance, coordination, collaboration, and leadership on initiatives including Restaurant Grand Openings and the operation of Chick-fil-A, Inc. Operated Restaurants.o Key Organizational Accomplishments During Tenure – $6 M valuation increase;$42 M revenue increase; 98% average guest satisfaction; guests served with excellence.o Process Leadership – Provided corporate consulting services to Operators (COO/CEO), which led to significant business transformation and organizational growth. Provided leadership for Corporately owned restaurant to create a high performance leadership team that delivers expected organizational results. o Business Opportunity Analysis – Led analysis of restaurant sales and location analysis resulting in nine new locations seeing a return on investment in first month of sales. Led analysis for public relations needs. o Business Strategy – Responsible for key strategic projects designed to deliver results and create organizational development and advancement that required creation and oversight of cross-functional teams. o Organizational Communication – Wrote all internal and external communication (i.e, email, web and intranet content, and newsletters) pertaining to Grand opening process. o Leadership Advisor – Provided timely and sage advice, and guidance to the Operator (COO/CEO) to ensure organizational success. Represented executive team in interactions with staff, committees, and community leaders, communicating desired messaging and building relationships. Championed and established a standard of excellence by exhibiting personal integrity and encouraging collaboration and innovation.
EDUCATION
Macon State College
Bachelor’s Degree, Biology/Biological Sciences, General
Macon State College
Bachelor’s Degree, Business and Information Technology: Marketing
Chick-fil-A
Fundamentals
ABOUT JENNIFER AUSTIN
Operator at Chick-fil-A-Franchise
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