Christos Markakis
Lead Product Owner @RBC
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WORK HISTORY
Lead Product Owner @RBC
Toronto, ON, CA
RBC Wealth Management Strategic Digital Transformation Leadership- Established and executed our strategic vision for a new \"AA\" client experience platform (Unified Client Portal) for RBC Wealth Management, leading 45+ professionals across 4 development squads- Developed comprehensive digital roadmaps balancing client experience priorities, business strategy, and foundational technology investments- Partnered with risk stakeholders (fraud, legal, compliance, technology) to ensure solutions align with regulatory requirements while delivering exceptional client experiences- Led coordination of cross-functional initiatives related to core digital experiences, working with key enterprise stakeholders and external partnersTechnology Modernization- Led the transformation of critical enterprise systems, including permissions management, document management, and client reporting platforms- Reduced permission processing time from 24 hours to seconds through modernized system architecture- Redesigned document management system enabling consolidated retrieval of 200+ documents in under a minute (~75% increased download speed), improving client experience and operational efficiency- Built secure platform for Trusted Partners (accountants, lawyers) to securely access client documents, eliminating email-based sharing and securing our clients’ sensitive data- Maintained pulse on industry innovations to deliver differentiated client experiences.Go-to-Market & Implementation- Defined and executed launch and marketing strategies for our new digital product, targeting advisors, clients and their Trusted Partners- Orchestrated onboarding and training for Technical Support and Customer Support teams- Engaged with cross-functional stakeholders to ensure seamless product implementation- Established OKRs to measure success and developed robust analytics to monitor effectiveness of key strategies
EDUCATION
University of Ontario Institute of Technology
BHSc, Health Science and Kinesiology
York University
Honors BA, English Literature
SKILLS
ABOUT CHRISTOS MARKAKIS
Hi, I am Christos Markakis! I am prepared to enliven your organization’s cutting-edge product development processes and methodology producing unique client business solutions.Bringing my versatile technical acumen with tools/languages like Python, MS Project, GitHub, Visual Studio, JSON, and YAML will propel Agile development processes in product planning, design, upgrades, and continuous improvements.My collaborative style in forming, developing, and mentoring cross-functional teams enables superior product ownership achieving internal and external partners’ requirements and expectations, I can deliver pivotal process improvements, technical issue resolutions, and complex strategy creation for prominent clients’ product endeavors grounded by strong relationships.Please feel free to contact me at c••••••••@icloud.com to explore how I can assist your organization, to discuss my past work experiences, or to form new professional associations.
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