Christopher Korah
IT Service Desk Coordinator @Schluter Systems
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WORK HISTORY
IT Service Desk Coordinator @Schluter Systems
Montreal, QC, CA
Promoted within first 6 months of employment to team coordinator- Continuation of responsibilities as a Technician- Lead weekly check-ins and ensure tickets are completed- Handle external communications between IT & other departments- Handle any ticket escalations that may arise- Organize projects that fulfill IT\'s larger strategic goalsOngoing Projects- Multiple software updates (Windows 11, HCL Notes 12, etc.)- Increasing automation of onboarding/leaver/user change process- Creating SharePoint intranet with IT FAQ for all users- Processing backlog of 400 laptop lifecycles- Defining Service Desk roles & responsibilities as part of company strategic process- Improving ticket tracking & creating constructive feedback mechanismsAccomplishments to Date- Expanded Service Desk handbook to 100 pages- Created detailed 4-6 week training program for Service Desk onboarding- Successfully onboarded 2 new colleagues using these methods- Increased team communication & troubleshooting time by cutting daily check-ins to weekly
EDUCATION
Concordia University
Bachelor of Arts & Science (B.A.), Public Policy, History
Loyola High School
DSS
Concordia University
Bachelor of Science - BSc., Computer Science
Marianopolis College
DCS, Commerce
SKILLS
ABOUT CHRISTOPHER KORAH
Passionate about clean, structured systems, automation, and team building through smooth onboarding, training opportunities, and inclusive, visionary leadership.My current focus is to develop and hone greater expertise in IT-related fields.Outside of work/IT, I’m interested in education, media, leadership theory, and general system optimization.I draw on past experiences in NPO management, fundraising, event planning, and a wide berth of educational forays ranging from political science and history, to marketing and psychology, to STEM. From this, I am able to situate myself strategically in any position and adapt my focus and approach to the needs at hand.
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