Christopher N.

WORK HISTORY

EDUCATION

ABOUT CHRISTOPHER N.

Team Leader, Inside Account Manager at Forescout Technologies Inc- Motivated, goal-oriented - capable of swiftly adjusting and responding to potential quick changes in priorities and organizational strategies- Comfortable in a fast-paced, high-volume environment- Able to balance competing priorities across multiple deals simultaneously- Highly effective in process management with a keen attention to detail- Excellent executive level communication and presentation skills- Expert commercial negotiation skills and financial acumen, with the proven ability to manage and accurately forecast against a book of renewable business- Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level- High competency in SaaS pricing and licensing options- Experience in a quota carrying role with proven achievement- Ability to project manage the renewal cycle, pulling in necessary resources- High degree of creative ability, analytical and business skills, and independent judgment.Leadership & Coaching- Lead, motivate and develop a high-performing team of SaaS Renewal Specialists- Coach and mentor team members on effective renewal strategies and objection handling scenarios, and customer negotiation- Build a positive and collaborative team environment fostering continuous improvement.Strategic Renewal Management- Collaborate with our knowledgeable Customer Success organization and Sales teams to ensure a smooth handoff and increase upsell/cross-sell opportunities- Analyze renewal trends, identify at-risk activity, and implement practices to prevent churn- Develop and implement data-driven strategies to improve customer retention and meet company objectives- Monitor and report on team performance, identifying areas for improvement- Manage and forecast the renewal pipeline to ensure accurate revenue projections.Customer Focus- Champion a customer-centric approach to renewals, ensuring a positive and seamless experience throughout the process- Proactively address customer concerns and objections through effective communication and negotiation- Work closely with Customer Success to identify and address customer needs, promoting continued product adoption and satisfaction.