Christopher Small
Store Manager @Screwfix
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WORK HISTORY
Store Manager @Screwfix
London, GB
Led a team of 26 in a high-profile London store, managing P&L and customer operations.•Oversaw customer experience across 40 stores, implementing initiatives that improved satisfaction metrics. •Project-managed the rollout of a new services model, enhancing service delivery. •Directed Trade Teams across 21 London stores, contributing to significant turnover growth. •Co-led a cross-functional project aimed at transforming the customer experience.
ABOUT CHRISTOPHER SMALL
With over 16 years in UK retail, I’ve led high-performing teams across flagship stores…
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